Have questions about myONE
or finding the perfect fit?

We're here to help.

Email Us

Email us.

support@myonecondoms.eu
Response within 1 business day.

Chat with us

Chat with us.

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Call us

Call us.

USA office: 617-480-9239
M-F 2PM-10PM EST

Top Questions

How can I find my size?

1. Download and print out a FitKit®. Follow the directions on the FitKit® (be sure to print the file at 100%), and find out your customized size code. Then order a sample kit, or go directly to buy or subscribe.

2. Measure the old fashioned way. You can also use a measuring tape to find out your circumference (width) and length. Then simply enter your measurements here and the system will tell you your size code. Bam! Order a sample kit, or go directly to buy or subscribe. For tips how to measure properly, click here.

3.Get a size recommendation. Not comfortable with the whole measuring thing? That’s okay! Based on your feedback about condoms you've used in the past, we can give you suggestions about sizes that may work better for you. Then you can order a sample kit, to test out a few sizes before you buy or subscribe.

Ready to get started? Click here.

What sizes does myONE Perfect Fit offer?

MyONE lengths range from 125 mm (4.9 inches) to 238 mm (9.4 inches). MyONE widths range from 45mm to 69 mm in nominal width. In Europe and Canada, myONE offers 10 different lengths and 10 different widths. Combined, these add up to the 66 unique myONE sizes.

In short (no pun intended), myONE introduces sizes larger and smaller than any other brand in the world. Ready to feel the difference proper fit can make? Find YOUR fit.

Product

Why should I try myONE Perfect Fit condoms?

So many reasons, but let’s start with a few:

You’re not the “one-size-fits-all” type. Shoes, bras and pants all come in different sizes. Guess what? Penises come in different sizes, too. So isn’t it about time you found a condom that actually fits YOU?

Better fit = Better sex. We’ve all been there with typical condoms. Too short. Too long. Too tight. Too loose. A bad fit can make you lose your erection. Or the condom can slip off during sex. Research shows these are all too common problems for condom users, all due to the fact that most condoms are the same size. And, hey – you deserve to have amazing sex, with a condom that actually feels good and fits just right.

Sample myONE first. Come on, what have you got to lose? We’re on a mission to help you find a condom that fits, satisfaction guaranteed. So find your fit, and order your sample kit.

Does condom size really matter?

Umm, YES. We've all seen those condom demonstrations where someone puts their hand, or head, or some other large object completely within a condom. The point of these demonstrations is to convey that it's silly for guys to complain that condoms don't fit.

But here's the problem: just because something fits, doesn't mean it’s comfortable. We’ve learned to settle for “one-size-fits-all” condoms, thinking we had to sacrifice a little bit of pleasure for the sake of protection. With myONE, you can have both.

But don’t just take our word for it. Smart guys in lab coats have the proof. Multiple studies over decades have shown that a significant proportion of condom users suffer from problems because of poor-fitting condoms. Traditional condoms are often too long, too short, too tight or too loose (or a combination). The result? Can’t maintain an erection. The condom slips off or breaks. Trouble achieving an orgasm. So what can we do? If the standard condom doesn’t fit, let’s find one sized just for you.

Don't various condom sizes already exist?

For too long, the range of sizes available was very limited due to the standards that set how long and wide condoms can be. Although you do see “slim/snug” and “XL” condoms on the market, there’s not much difference. Until now! MyONE offers condoms in 10 lengths and 10 widths, for a combination of 66 sizes. This includes sizes larger than smaller than any other brand in the world. Find YOUR fit.

What sizes does myONE Perfect Fit offer?

MyONE lengths range from 125 mm (4.9 inches) to 238 mm (9.4 inches). MyONE widths range from 45mm to 69 mm in nominal width. Currently myONE offers 10 different lengths and 10 different widths. Combined, these add up to the 66 unique myONE sizes. In short (no pun intended), myONE has sizes larger and smaller than any other brand in the world. Find YOUR fit.

But since latex stretches can’t one size fit all?

You could technically fit a condom over a watermelon (we've tried), but did anyone ever ask the watermelon how it feels?

Latex does stretch to several times its original size. But there's a big difference between something fitting and fitting comfortably. When latex stretches it reciprocates the stretching force back onto the penis – this is the feeling of tightness that many men experience when using an ill-fitting condom. Also, latex can’t “unstretch” – that is to say, one size of condom cannot accommodate a smaller penis size. Instead, the condom can slip, or fall off completely for people with a smaller penis.

Are myONE condoms lubricated?

Yes! MyONE condoms are lubricated with a premium silicone-based lubricant. Using additional lube is key to some pretty epic sex. Don't agree? Try just a drop of lube in the tip of your condom before you put the condom on, and you'll love lube too. Just make sure to use a latex-compatible lubricant, such as these. Wink wink. DO NOT USE OIL-BASED LUBRICANTS such as those made with petroleum jelly (e.g., Vaseline®), mineral oil, vegetable oil or cold cream, as these may damage the condom. MyONE does not come in a non-lubricated version at this time. 

Does myONE offer a latex-free option, or different styles such as hyper-thin?

Currently all myONE condoms contain latex, which is also hyper-thin for added pleasure. The latex formula used for myONE is our proprietary Sensatex™ latex, which is softer than other latex formulas on the market. Sensatex stretches and moves with the body better, which helps with comfort. We’re confident that proper fit combined with Sensatex™ latex is a winning combination, but we’re continuing to find ways to make condoms thinner without compromising comfort. Also, although we have the capability and technology to create non-latex condoms right now, there’s a patent conflict that prevents us from doing so. We’re looking forward to developing the myONE condom line in the future.

What are the ingredients in myONE condoms?

All our ONE® brand condoms, including myONE, are made from natural rubber latex, dusted with cornstarch, and lubricated with silicone. The silicone fluid used is polydimethylsiloxane, an industry standard that is pure silicone fluid. For more questions related to ingredients, please contact us and we'll connect you to our Quality Department.

What do the myONE Perfect Fit condom wrappers look like?

It's not a ONE® condom if it doesn't come in a round wrapper with art on it.
Here's a few sample designs you’ll see on your myONE condom wrappers.

Measuring

How can I find my size?

1. Download and print out a FitKit®. Follow the directions on the FitKit® (be sure to print the file at 100%), and find out your customized size code. Then order a sample kit, or go directly to buy or subscribe.

2. Measure the old fashioned way. You can also use a measuring tape to find out your circumference (width) and length. Then simply enter your measurements here and the system will tell you your size code. Bam! Order a sample kit, or go directly to buy or subscribe. For tips how to measure properly, click here.

3. Get a size recommendation. Not comfortable with the whole measuring thing? That’s okay! Based on your feedback about condoms you've used in the past, we can give you suggestions about sizes that may work better for you. Then you can order a sample kit, to test out a few sizes before you buy or subscribe.

Ready to get started? Click here.

What does the letter and number mean in each size code?

Every length-and-width combination is associated with a unique size code. Each size code, let’s say N88, is comprised of your length code and width code. The letter, such as N, corresponds to the length code of the condom. The number, such as 88, corresponds to the width code of the condom. When you’re using the FitKit®, you’ll see those codes directly on the tool. Or you can simply put in your length and circumference measurements here, and the online tool will tell you your myONE size code. The size codes also keep your specific length and width private.

What if I’m uncomfortable measuring myself?

No problem! Based on your feedback about condoms you've used in the past, we’ll suggest some sizes that may be a better fit. Then you can order a sample kit to test it out. Get started.

How do I know if my FitKit® printed correctly?

It’s important that your FitKit® prints correctly in order to get the best fitting myONE condom. Here’s a simple calibration check: After printing, take any credit or debit card and compare it to the pattern on the FitKit™. If it doesn’t fit, the file was not printed at 100%. Check your print settings (see below), and try again!

My FitKit® did not print correctly – what should I do?

99% of printing issues are solved by disabling Page Scaling, an adjustment that some printers make automatically. Fortunately it is very easy to disable this option. When you select Print in Adobe® Acrobat® Reader, Page Scaling is usually shown as an option – simply select None and then continue printing as normal. For some printers, the Page Scaling option is contained in the Properties or Advanced tab of this first Print menu. Or, it may say “Scale” and then just simply make sure it says 100%. Alternatively you might want to consider using our mm-measurement fitting service instead of the FitKit®—no printing necessary.

Orders

Do you offer samples before I purchase or subscribe?

Absolutely! After you’re done measuring and finding your myONE Perfect Fit size code, you can order the sample kit. Each sample kit contains two condoms: one that’s the size you measured plus another size to test out. Sample kits are  £2 for shipping for UK customers, but they receive that  £2 back on their first purchase. Additional shipping charges may apply for customers outside of UK, but they still receive  £2 back on their first purchase. If none of the sizes in your initial sample kit are a great fit, contact us. We can recommend and send a free sample kit of another size based on your experience.

We’re on a mission to help you find a condom that fits, and we know finding the right size can take a few tries. If your initial sample kit does not feel like a great fit, please contact us so we can recommend another size based on your experience. But hey, what a fun science experiment!

How many sample kits can I order?

We offer 1 sample kit per customer per order. If none of the 2 condoms in your sample kit fit just right, contact us. We can recommend and send a free sample kit of another size based on your experience. Most of our customers get the perfect fit the first time, and for the rest all that is usually needed is a small adjustment. Our Size Specialists are here to help with that. Find your fit.

Can I order in bulk?

We offer pricing for 6-packs, 12-packs and 24-packs. If you get the 24-pack, you only pay £0.75 cents per condom — instead of £1.33 per condom in the 6-pack or £1.08 per condom in the 12-pack. Check out our subscription plans to get condoms delivered every 1, 2 or 3 months for even greater savings. For example, with the 24-pack subscription you only pay £0.63 per condom! You can cancel your plan anytime, or skip a month if you need to. With subscriptions, you even get discounts off lubes.

How will myONE condoms be shipped to me?

All myONE condoms are shipped discreetly in plain packaging. For orders outside of the UK, we do have to include all customs forms as required by law — which includes an itemized list on the outside of the package. 

What carrier do you use for shipments? How long does shipping take?

MyONE Europe ships from the UK. For 6-Packs, 12-Packs, and 24-Packs, we offer free shipping within the UK via Royal Mail, which takes about 3 business days for delivery. If you'd like to receive your product sooner, we also offer expedited options for an additional cost which are listed in the check out. Orders ship within 1 business day, so please consider that when placing an order for expedited shipping. For orders outside of the UK, the shipping cost and options are listed in check out. 

Sample kits are £2 for shipping for UK customers, but they receive that £2 back on their first purchase. Additional shipping charges may apply for customers outside of UK, but still receive £2 back on their first purchase.

Will everyone know my size by what's printed on the package?

Not at all. Every size is determined by a code that will be unique for your size. Because the size is coded, your actual size won't appear on any packaging or wrapper, so no one else will ever see it.

I live in Canada. Do you ship here?

Yes! MyONE also ships to Canada. Here is the list of countries where myONE ships to. 

Is myONE sold anywhere else except the UK?

MyONE currently ships to the UK, United States, Canada, in addition to select countries around the world as listed here

Am I responsible for duties and taxes?

Customers are liable for any charges, levies, taxes or import duties imposed by local Customs Officials (if any) and we reserve the right to attach a 'customs label' when not doing so may prevent delivery. Most if not all EU customers will be exempt from any such charges, and a customs label is not necessary for orders sent to any EU county or state. 

Will myONE be sold in stores?

The thing that makes myONE so great is that we have enough sizes to fit almost anyone. The problem with condoms in stores is shelf space—many stores don't have 66 types of condoms available, never mind stocking all sizes. So while we may bring a few myONE styles to retail stores, most customers will find it more convenient to purchase online.

How will my purchase appear on my credit card statement?

We accept payment by all major credit and debit cards. Any charge will appear on your statement as GlobalONE. Some banks may choose to add a descriptor, such as URL. That is out of our control, but you can contact your bank to see if they add descriptors. All pricing is shown on our website in British pounds (£). If you are buying with a different currency, your credit card company will perform any currency conversion.

How can I leave a review?

On each of the 66 myONE condom size product pages, there is a banner that features customer reviews. Click on the button there that says "WRITE A REVIEW," and there you go! You can also submit a review, here

Quality

Are these condoms cleared for sale? Are they safe to use?

Just like all condoms, myONE condoms are regulated medical devices and must conform to international standards documents such as ISO: 4074. Standards specify what a company must do to test each condom to ensure that it works properly. Condoms must also be cleared for sale by medical regulatory bodies, such as a Notified Body in Europe, the FDA in the US or Health Canada in Canada. The standards stipulate strict controls over quality, testing and materials used during manufacture. We take the quality of our products—and the safety of our customers—very seriously. Please contact us if you have any further questions on this topic.

Do myONE condoms have a CE Mark?

Yes, myONE condoms have the CE Mark.

Company

What is ONE® Condoms?

ONE® is more than just a maker of high-quality pleasure products. We’re a team of personally and socially responsible people committed to helping you have better, healthier relationships.

ONE has been around since 2004. We started with a pretty simple but important purpose: to increase condom use and get people talking about sexual health. How? By listening to our customers — what you want and what you need. By offering products and programs that surprise, delight, and engage people. And by bringing fresh ideas and innovations to the condom market.

Now we’re proud to launch a revolution in sexual health with myONE Perfect Fit condoms. We believe that condom fit is the next great frontier in making condoms more socially acceptable and more widely used. You don’t settle for the status quo, and neither do we.