Returns & Exchanges

Due to the intimate nature of sexual health products and health regulations regarding medical devices, we are unable to accept product returns.

If you ordered online at myonecondoms.com and received product that is damaged during shipping, email support@myonecondoms.eu and we will ship you a replacement.

If you are not completely satisfied with your purchase, please contact customer service at support@myonecondoms.eu within 30 days of receipt of your order.

Customers are responsible for providing the correct shipping address at checkout. If a return to sender is issued, the customer will incur the shipping costs to re-ship the order. MyONE® is not responsible for replacing an order or paying to re-ship for orders sent to an incorrect address.

If you have a quality-related issue or concern regarding your product, please contact support@myonecondoms.eu or by calling +1 617-480-9239.

At myONE®, we take the quality of our products — and the health and safety of our customers — very seriously. We’re here to help, and we investigate thoroughly when it comes to any concerns regarding product quality. Depending on the issue, a quality-related concern is the only reason why we may ask you to send the product back to us. But that’s for quality inspection and testing, not restocking.

Please let us know if you have any questions regarding our policies.

support@myonecondoms.eu or call +1 617-480-9239